Hello Everyone, I came across the Global Talent Visa from a friend, and I am a tech specialist with over 14 years of experience in the tech sector. Please I just want you guys to tell me if I am qualified to apply and be accepted for the Global Talent Visa. To clearly understand my area of specialization in the tech space, I would love to post my CV here, so you guys can tell if my type of tech will be accepted.
Thanks.
Skills
MATLAB, Python, Satellite Internet, Scripting.
IT specialist, with advanced knowledge of various electronic medical record softwares like (Helium plus, Emroll, etc), Data Entry, computer systems Hardware/Software, Networking and Troubleshooting Windows, Linux and Macintosh Operating Systems, Database Admin OCA (Oracle 11g) SQL Expert (Certified), Certified Ethical Hacker (CEH V9),CCNA Windows Servers (2012, 2016, 2019), and Micro stations and Linux operating system, Mac OS, iOS.
Typing Speed 60WPM
Advance knowledge in Microsoft Office Suite, Windows OS 7, 8, 9, 10 and 11
Skype for business, Zoom, Team-Viewer
Trained biomedical engineer for 5 years, working with various medical equipment and medical practitioners and departments like X-ray, scan, theatre, laboratory, etc.
Service desk skills, ticketing, SLA, MSP experience, remote software control, windows server, Microsoft exchange, teams and sharepoint
Experienced with ticketing tools - Help Scout, Zendesk.
Software Knowledge of data communications, installations of software, troubleshoots computers with software/hardware methods.
Medical equipment’s troubleshooting and installation e.g Laser for minimally invasive surgeries, Tower, Uroflowmetry, PACS, Digitizer, ECG, Lithoclast Master, C-arm, etc.
Hardware Experienced in testing, engineering of computer systems and Subsystems that include CPUs, memory systems, storage devices (Tape disks and optical devices), and storage subsystems device, (power, packaging, and controllers.) Advance knowledge of hardware management including Microsoft servers, personal computers and peripherals, printers, scanners, copier, wireless network devices as well as audio-visual devices, Familiar with routers, switches, and TCP/IP Protocol, LAN/WAN, VOIP telephones,Wireless Access Points, Switches, Routers
Knowledge in Network TCP/IP, DHCP, Routers, WIFI, Internet, and Email, familiar with antivirus & backups, slaving of Hard drives in the event of hard drive failure/system failure, Office 365 Suite (Outlook, Excel, PowerPoint, SharePoint, One Drive, Teams, etc).
Word Processing Microsoft Office Suite. Mobile software engineer with advanced knowledge of Installations of Applications on iphones, Android, ipads & Tablets, troubleshooting of relevant software issues on mobile phones across various.
Skilled in providing Audio and video conferencing meeting support using Polycom, Logitech and conferencing equipment and other equipments.
Troubleshooting of network and none network printers as well as scanners.
Using Pinnacle video editing studio software to edit professional videos.
Team leadership
Work Experience………………………………………………………………………………
Aug 2017 – Till Date
(Senior Clinical Systems Analyst** / Biomedical engineer )
EMR Specialist –
Shared access control of EMR (Helium plus) in all systems and servers for internal and external staff.
Troubleshooting of EMR (helium plus) giving both hardware and software support to end users.
Registrations of new doctors, nurses, and consultants into EMR (helium plus)
Retrieving of information from EMR (helium plus) for both medical and none medical staff.
Training new doctors, nurses, internal and external consultants how to use the EMR (helium plus) to effectively carry out their daily duties.
Creating accounts and passwords, assigning high and low level roles to medical and none medical staff.
Activate/deactivate obsolete EMR (helium plus) accounts on servers.
Theatre Support Staff -
Assist in taking patients for surgeries from their rooms to the theatre.
Speaking to patients before and after every procedure, to enlighten them more about their procedures.
Assist bio-medical engineers in the theatre to program laser machines for the surgeons during minimal invasive surgeries.
Assist Bio medical engineers operate the C-arm during procedures in the theatre.
Assist bio-medical engineers to power and set the tower, lithoclast master, suction machine, etc during procedures.
Assist theatre team to position patients for various procedures. E.g HoLEP, RIRS, PCNL, etc.
Bio - Medical Support Engineer –
Train Radiology staff to use Uroflo-Meter, digitizer and (ECG) machines to carry out procedures on patients.
Work in the laboratory to train lab scientist to use various lab equipment to carry out various blood, urine stool and other type of tests for patients.
Involve in the process of recruiting medical and non-medical staff in the hospital, carrying out various test with them, which include Computer Based Test (CBT), and use of medical equipment’s, as trained.
Assist bio-medical engineers to troubleshoot Uroflowmetry, C-Arm, Lithoclast Master machine, programme and troubleshoot Laser machine for minimal access surgery, RIS PACS, Digitizer and Electro-Cardiogram, (ECG) machines for Radiology Department respectively.
Assist the Bio-Medical staff in the theatre during various procedures.
Assist medical staff retrieve reports and patients records from Hospital Database.
Perform other duties as may be assigned.
Server Administrator -
Keeping the hospital’s server operating at maximum efficiency
Configuring active directory (AD), as well as troubleshooting related issues with AD.
Creating new user accounts for new employees and removing the accounts of ex-employees.
Develop and Implement Network Maintenance Standard Operating Procedure
Diagnose and Repair Hardware and Network Malfunctions
Develop and Implement Network Security Strategy
Keep Upper Management Informed with Regular Report
Network Engineer -
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups when required
Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
Replacing faulty network hardware components when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring network performance to determine if adjustments need to be made.
Conferring with network users about solving existing system problems.
Operating master consoles to monitor the performance of networks and computer systems.
Coordinating computer network access and use.
Designing, configuring and testing networking software, computer hardware, and operating system software.
Setting up DHCP, DNS, Microsoft servers, Routers and switches, VM wares, cloud, etc.
Computer Technician -
Conduct regular hardware testing using available technology and testing tools
Perform validation testing for new and rebuilt motherboards
Update existing computer equipment and integrate new technology into existing units
Design and oversee the production of computer hardware equipment as needed
Develop plan for identifying and isolating hardware defects
Deliver agreed upon IT system solutions in a timely manner
Verify that the proposed final product follows best practices for enterprise systems is within cost guidelines and meets required specifications
Design, develop, and/or install software systems as needed
Senior IT Manager - End User Support Analyst.
March 2012 - July 2017
Update information on the database, recovery and backup, also served as Assistant General Manager where I assisted the General Manager to oversee all operations of all outlets, also train management staff on new technologies.
As a network and Computer engineer, I was also responsible in Solving Technical problems, managing and installations of LAN/WAN networks, installations of operating systems hardware/software which include Windows & Macintosh operating system.
Give first class support to end users in the organization of over 1000 staff, investigate and resolve computer software and hardware problems of users: Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, printing, word processing, electronic mail, and operating systems. Ask users with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions. To ensure the installation and the maintenance of the IT equipment’s, to ensure the resolution of users problems in the organization, troubleshooting all computers in various departments, troubleshooting of LAN/WAN networks, checking printers and making sure they are all in good condition and scanners, regular maintenance of all IT equipment’s in the organization.
Train staff in the IT department for new upgrades of software/installations of ICT equipment’s; organize manuals for training of staff, troubleshooting of both Windows and Macintosh Operating systems.
IT Customer Service Support
March 2010- March 2012
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Assist L1, L2 and L3 technical support team to escalate customer-related issues.
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Assist technical support engineers with logging tickets
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Interact with customers to provide requested information
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Collaborate with colleagues from various department to resolve customer related issues
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Become more aware and educated in company’s products
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Respond to tech inquiries via email, through online chats, over the phone, or in person
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Inform customers about IT products and services
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Walk customers step-by-step through the problem-solving process
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Help with troubleshooting hardware and software
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Follow up with customers to ensure satisfactory service
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Communicate customer feedback to the appropriate internal team members
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Serve as the first point of contact for customers seeking technical assistance over the phone or email
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Record events and problems and their resolution in logs
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Follow-up and update customer status and information
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Pass on any feedback or suggestions by customers to the appropriate internal team
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Identify and suggest possible improvements on procedures
IT Manager / End User Support Analyst February 2005 – Feb 2010
National Democracy Stakeholders Group (NDSG) NGO
As the IT Manager/End user support analyst, I was responsible for overseeing all IT projects in all 6 Geo-Political zones in Nigeria with different projects as funded by various local and international organizations/ NGO’s, making sure all IT equipment were working properly to enable a smooth operation both onsite and remotely, travelled to various states to support staff on various projects.
Perform analysis, diagnosis, and resolution of various hardware and software problems for end users either remotely or travelling onsite, and also recommend and implement effective and corrective parmanent solutions, including off-site repair for local and remote local staff as needed.
Troubleshooting of all IT equipment, installations of softwares, VHF systems, anti-virus updates, resolving hardware and software related issues, installations of networking devices like switches, routers, modems, access points, CCTV cameras, etc, and purchasing of IT equipment, setting up projectors and media equipment for presentations like polycom, teams, and also traveling to other local sites to make sure all IT equipments were configured, installed and working properly.