In 2019, I traded my Sociology degree for a bold leap into IT project management, driven by a passion for technology’s transformative potential. My sociological training—rooted in understanding human behavior, systems, and organizational dynamics—became my edge in navigating the complexities of tech delivery. Over nearly three years at 9mobile (now T2) in Nigeria, I led high-impact programs as an IT Program and Portfolio Manager, modernizing infrastructure, enhancing customer experiences, and embedding agility into a leading telecom.
My Transition into Tech
Pivoting to tech required relentless learning:
Mastering Scrum, SAFe, and PMI methodologies, earning certifications like PMP and Certified ScrumMaster.
Building hands-on expertise in delivering complex IT projects.
Applying sociological principles to excel in stakeholder alignment, team collaboration, and change management.
This unique blend of social insight and technical execution has enabled me to bridge business and tech teams, delivering innovative, user-centric solutions.
Transformative Impact at 9mobile (T2)
At 9mobile, I spearheaded initiatives that reshaped Nigeria’s telecom sector:
Digital Customer Experience: Led the development of a React-based self-service platform on AWS, reducing support costs by 30% and boosting satisfaction for 500,000+ users.
Cloud Migration: Transitioned legacy systems to a cloud-native architecture on Azure, improving uptime by 20% and enabling scalability for future 5G deployments.
Agile Transformation: Drove enterprise-wide adoption of SAFe and Scrum using Jira, cutting time-to-market by 25% and fostering cross-functional innovation.
These projects didn’t just deliver results—they built a foundation for a resilient, customer-centric telecom ecosystem, with insights applicable to global markets.
Building on UK Experience at EE
Since relocating to the UK in October 2022, I’ve deepened my telecom expertise with EE, starting as a Sales Advisor and advancing to the Business Partner Support team. In these roles, I’ve supported business clients with digital connectivity solutions, managed customer queries on tech products like broadband and mobile services, and gained frontline insights into UK digital infrastructure. This commercial experience has honed my stakeholder management skills—drawing on my sociological background—and positioned me to transition into project management, where I can lead agile delivery of customer-facing tech innovations.
Lessons Learned: Sociology Meets Tech
My sociological background has been a differentiator. For instance, during the cloud migration at 9mobile, I aligned 100+ stakeholders by applying change management strategies informed by behavioral analysis, ensuring seamless adoption. At EE, I’ve applied similar principles to resolve complex business support issues, emphasizing user-centric design. This approach is critical as the tech industry prioritizes digital inclusion—areas where the UK excels. I’ve shared these insights with colleagues and mentees, advocating for inclusive innovation in tech delivery.
Looking Ahead: Contributing to the UK Tech Ecosystem
As I pursue the UK Global Talent Visa (Exceptional Promise), I’m eager to leverage my cross-border experience to contribute to the UK’s dynamic tech scene. My background in digital transformation, agile delivery, and now UK-based commercial telecom equips me to drive fintech innovation, digital inclusion, and sustainable infrastructure. I’m passionate about mentoring diverse talent, particularly those from non-tech backgrounds, to bridge the skills gap and foster inclusive growth.
Let’s Connect
If you’re navigating a career pivot, exploring project management, or passionate about digital transformation, I’d love to hear your journey. Share your insights below or connect with me to discuss how we can shape the future of tech together.
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